WORK VALUES IN CONFLICT

PROGRAM PROSPECTUS

PROGRAM SYNOPSIS: This program explores how contemporary values and business practices are
changing how we look at our customers, employees and management. It is a
tough look at operational realities and what we must do to address them.

1) Understand the impact of generational value shifts in America
2) Explore the new realities of managing people
3) Develop operational strategies and tactics to met the challenge

1) The basic presentation takes 1.5 hours.
2) 3 to 6 hours, extended programs can focus on management, marketing or advertising applications. Shorter sessions can be developed.
3) The presentation is effective with a range of participants
4) The workshop uses workbooks, discussion, and presentations
5) The workshop is effective in developing work teams.

A. Behaviors: Normal and In Groups
B. Behavioral Causes
C. Emotions and Chemistry

II. You Are What You Were

A. My World: Life Stages & Generations
B. Generational Concerns: The Five Alive: Today & Tomorrow

III. The Management Prism: Looking at the Spectrum & Managing Conflicts

A. Homogeneous Work Teams. Learning Teams & Mixed Work Teams
B. Understanding the Management of Matures, Boomers, Xer's and Millennials
C. Employee Strategies